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Swipe unresponsive

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‎01-28-2020 22:25 - last edited on ‎01-29-2020 12:30 by Fitbit Moderator

‎01-28-2020 22:25 - last edited on ‎01-29-2020 12:30 by Fitbit Moderator

Blaze display not working. I am unable to swipe and see the options. Restarting the blaze didnt solve the problem. Can I know what is the problem

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎01-29-2020 12:27

‎01-29-2020 12:27

Hi @Brindha, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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‎02-06-2020 07:41

In response to RicardoFitbit

‎02-06-2020 07:41

I too am experiencing not being able to swipe left. Therefore, I can’t even shut down to see if re-starting the device will help. Is there a way to manually shutdown my Blaze to see if that helps? 

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