Sync Blaze with Mobile Device

[AndiHy]

Was just reading the Specs for the Blaze.  Hoping this is a typo as it states that:

• Syncing to mobile devices requires Bluetooth and Internet connection

This indicates (with use of the word "and" and not "or") that you need BOTH internet as well as bluetooth to sync with your mobile device.  Is this actually the case?  I have never had a fitbit device that required both.

[chrisharek]

Ok, so does it sync only when it wants to?  I can't stand the inconsistent sync-ing between my phone and my fitbit.  What a joke . . . maybe tomorrow it'll work.  I guess I'll have to wait and see . . . 

[sparky67505]

My LG4 has both bluetooth internet how do I set it up to sink?

[Rich_Laue]

First step is to go to the address listed on the Blaze, http://www.fitbit.com/setup
You will be directed to the correct download.
Run the dowmload, choose existing user log into your account and follow the instructions.

[rhg1]

Fitbit is horrible with their responses they blame everyone for everything else it is not their fault... I bought a fitbit blaze this was an upgrade from an HR  never had problems with now the Blaze has been the biggest hassle they (fitbit) insisted on replacing a 2 day old blaze themselves for an issue they(fitbit) just determined that was the FAULT OF MY PHONE  now I am a MONTH into this with a 300 phone which I have never had an issue with when i had my HR and NOW with a 200 BLAZE which will not SYNC on the Phone (running) marshmallow 6.0 and it is my PHONES fault  because it is INCOMPATABLE ...why did they not tell me this when I first complained about this when i set it up and it was fine then complained at 2 days and Insisted on sending out a replacement instead of letting me RETURN it to the store....

NOW I am stuck with a HUNK OF JUNK

[rhg1]

I know how you feel that is exactly what I have and if you complain they (fitbit ) will tell you your phone is incompatible with your device

[Abury]

I have this same problem. I shut my phone off, I reboot my fitbit, I have even uninstalled the app. This still happens to me at least 3 times a week. It is so frustrating.

[rhg1]

Yes me too and fitbit support is worthes

[k9pickles]

I was able to connect two of my fitbit devices- Charge HR and Blaze. The catch is that both of your  devices  data are combined and you will receive only one set of  "combined" sync data.

[RealFiddyTech]

I received the Fitbit Blaze for Christmas, and set it up to sync with my android phone - It worked fine for 5 days, then nothing sync'd after that.  I have bluetooth enabled as well as wi-fi, and have location turned on.

I have deleted then re-installed the App on my android phone - no change - the Blaze still won't sync. 

It is not unreasonable for a person who bought one of these relatively pricey items to expect it to work longer than 5 days!

I will see how it goes today, then if it is still not working, will return the blaze to the store before the stores return policy expires.  Lesson Learned. Family $$ have disappeared into this Blaze!

[Abury]

You can reset your blaze. I have had to do that many times.

[Rich_Laue]

There are several things to try: 

Make sure the app is up to date. 

Go into the phones Bluetooth a and tell it to forget the blaze, 

Turn the Bluetooth off/on.

As @Abury says a restart of the teacker.. Hold the left andkwer right buttons. 

Restart the phone. 

Try using the cellular network and not WiFi. Android users the same antenna for both, with some phones this can cause interference. 

[PSTan]

I just got off with Fitbit support and they send me here to voice out my issue, since not much they can do to help. After going through the discussion, found l am not alone. I am having issue to sync my Blaze to my phone. After asking for a replacement, support refuse and told me my Blaze is ok and they are aware on the sync issue after firmware update. Fitbit engineer is doing their best to fix. The problem is, this sync issue is not solve after a month? It works after restart the tracker. But, do you want to restart the tracker every time you want to sync?

[Abury]

I usually have to restart mine after I charge it. Usually once a week. But
it is completely frustrating, I agree.

[Rich_Laue]

I haven't noticed a sync problem on android. 

When you say a known sync problem with an update it usually is ref getting to a particular type of phone.. For instance the last Blaze update did nothing more than fix the problems that started when iOS updated the phone to 10.2.

@PSTan 

Make sure the app is up to date. 

Tell the phones Bluetooth to forget the Blaze

Restart Blaze

Restart phone, what type? 

Power down the phone

Power down the Blaze 

[PSTan]

@Rich.

Thanks. Yes, it works after l restart my Blaze. I own the Blaze for 3mths+. No issue for the first 2 mths. Sync issue starts to surface for the past 1mth+. I'm using Android 5.0.2 with latest app and latest Blaze firmware. Was told by Support Fitbit actually aware of this sync issue and their engineer is working hard to solve it. Asked for a replacement but was turn down as they say this is a known issue and they are working hard to fix it. I choose Fitbit because of their reputation and service. But now it looks like to me they are pushing away their responsibility.. They told me this is a good tracker (thus no replacement), and just wait for their engineer to fix it (but without any timeline).. I feel at least they could offer me a replacement or other model rather than just wait.. Could not believe l will face this problem with a big company like Fitbit..