Sync

[MDew]

• My Fitbit stopped syncing about a week ago.

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

Note that fitbits only have enough memory to hold up to 7 days of detailed data between syncs. After that they start to hold data at a daily summary level. So, when you get things working again your data may look a little strange.