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Syncing, battery and sleep time issues

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‎01-23-2018 06:31 - last edited on ‎01-25-2018 03:34 by Moderator Alum

‎01-23-2018 06:31 - last edited on ‎01-25-2018 03:34 by Moderator Alum

Have to say I am near the end with Fitbit! had a Charge HR, that kept giving sync errors. The only way I could get it to work was to remove the device from the phone, add a new device, connect the same one, and then it would sync for that day, and occasionally one more. Decided to just live with it, as Santa was bringing me a new Blaze. Worked fine for a while, except the battery life is always 3 days. Then, yesterday it told me that I slept for two sessions; ≈ 2 and 1 hours, respectively. when I deleted the second and edited the first, to use the end time of the second time, it showed me as being asleep for most of the night. But because neither original segment was > 3 hours, it gave me the simplified display. Today ... the same thing. And in addition, it doesn't pick up a nap of less than an hour? My Charge HR did. My partner's Charge 2 does. Very disappointed!

 

 

Moderator edit: subject for clarity

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‎01-25-2018 03:33

‎01-25-2018 03:33

A warm welcome to the Community @Going_Shortly.

 

Thanks for troubleshooting this by yourself. Regarding your Blaze battery life, I recommend taking a look at this post and follow the instructions provided there. About the sleep, in this post you will be able to find some steps and tips to follow regarding this feature.

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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