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Syncing difficulties and device not tracking steps

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‎10-21-2019 20:57 - last edited on ‎10-22-2019 16:46 by Fitbit Moderator

‎10-21-2019 20:57 - last edited on ‎10-22-2019 16:46 by Fitbit Moderator

Just spent an infuriating hour on the phone with customer service during which not only did my syncing issue not get resolved, but my tracker lost steps. It was syncing at 21,310 steps and is now at 9,793. Everything I did from noon to 6pm has disappeared. Who can fix this?

 

Moderator edit: Subject for clarity 

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‎10-22-2019 16:46

‎10-22-2019 16:46

Hello @Streboryod, welcome to the Community Forums! 

 

Thanks for bringing this to my attention, sorry for the inconvenience you experienced with your Fitbit Blaze, your effort and patience troubleshooting this situation prior to posting are appreciated. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Also, if your stats were not recorded, please restart your Blaze to refresh its performance. 

 

Keep me posted, I'll be around if you need anything else.

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