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Syncing discrepancy

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‎05-12-2017 11:21

‎05-12-2017 11:21

Hi, can someone help..... I am doing a couple work week hustles this week but I have not been able to wear my Fitbit all of the time so I have been working out an average for my steps in a day and manually adding them into my online account. The problem is it updates my total on my Fitbit but does not add in the steps I manually add to the work week hustles. Is this normal? Smiley Sad

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‎05-12-2017 11:40

‎05-12-2017 11:40

Hi, @Jak68, manually added steps will, as you have noticed, count on your own Fitbit totals; however only steps detected by your Fitbit itself will update and count for challenges.  That is why your steps are not updating to your work week hustle... So yes, this is normal.

Sense, Charge 5, Inspire 2; iOS and Android

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