Syncing issues

[celiawheelia]

I am on my third tracker, 2nd replacement. I am so so so fed up now, I have tried every single 'solution' offered to me by Fitbit support. Basically, my Fitbit doesn't continuously update, despite being set to always connected and all day sync.

On top of that, when I link my tracker to my phone for GPS it connects but 90% of the time, within 1.5 miles the connection breaks and my tracker then only tracks my exercise from steps. This is very frustrating as one of the reasons I chose the Blaze was the ability to sync with my phone for GPS so I get accurate information. My 'solution' currently is once or twice a week to unpair my tracker from my phone, uninstall the app, reinstall the app and re set up my tracker. This is very annoying, time consuming and, to be honest, not what I would expect to have to do. 

Fitbit seem to know this is an issue, I know I am not alone in having sync issues. There is nothing offered to us, as Fitbit users, as anything resembling a solution to this problem. Fitbit even suggested it may be where I was running that was causing an issue!

When can we hope for a better option than constant reinstall?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @celiawheelia.

First of all, I appreciate the efforts in trying to fix this inconveniences. Have you checked if your phone is compatible? If you haven't, I recommend taking a look at our list of compatible mobile devices and check this. Also, you can take a look at the following posts and follow the instructions provided there:

• My Tracker isn't receiving notifications (Android App)
• My Blaze GPS is not working

I hope this helps, let me know the outcome. 

[SunsetRunner]

always same answer try check compatible mobile devices, so why you won't try to resolve this problem with all bluetooth devices. when i bought fitbit i was assured that it work with all android devices and now i'm stuck with it. it syncs with my phone only then you restart phone and watch. And it is very frustrating to do it free or four times a day.

[ersa]

I have similar issues as you.

I'm currently on my second Fitbit Blaze. My first tracker did reboot while running with GPS.

My second tracker has done this a couple of times as well. 

The connection between my phone and blaze drops out a lot during activities with GPS and the tracking is inaccurate.

After completing any activity with GPS I have to reboot my phone to sync the data.

Fitbit is currently looking into the issue. 

I´m hoping for new firmware shortly... 

[Magneticwick]

My blaze won’t sync on iPhone x

[celiawheelia]

I have a Samsung 7 edge, Of course I checked compatibility. Nothing fitbit come back with offers a solution. The fixes we, as users, are expected to do to maintain useability,are ridiculous. All I should have to worry about is my battery being charged and taking care of my tracker. The fact that fitbit won't acknowledge that what I am doing isn't reasonable to be expected to do, is part of the problem. Every single week I am inpairing my tracker, uninstalling software from my phone, forcing a shut down on my tracker, reinstalling software and repairing my tracker!! This is not reasonable. Do you have an answer for that???? I am so fed up. My phone is new and software up to date, my tracker is new and software up to date. I am very close to ditching my fitbit. I currently have nothing good to say about fitbit