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Syncing problems driving me insane

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‎11-02-2017 09:44

‎11-02-2017 09:44

Absolutely inconsistent. Sync/no sync. Driving me nuts.

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3 REPLIES 3

‎11-02-2017 15:16

‎11-02-2017 15:16

It's great to have you here @Schim1! This seems pretty weird, if you have all the requirements it should sync without any issue. If this happens again, you can try the syncing troubleshoot and confirm that you have the latest version of the app (iOS 2.42, 2.61 Android) and a supported mobile device. 

 

Also, reply to the following questions: 

- Are you getting any error that's not letting you sync?

- How often does this happen?

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-02-2017 15:20

‎11-02-2017 15:20

I hate to sound like an I.T. guy, but when I encountered this problem, I turned off both my Blaze and my phone, and it seems to have resolved itself. It won't be a cure-all for a deeper problem, but it might work in your case.

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‎11-03-2017 08:19

‎11-03-2017 08:19

I use the Fitbit connect software and the provided USB cradle when I need to update or synch my Blaze to my computer. 

You can download the Fitbit connect software from https://www.fitbit.com/en-ca/setup

 

My solution was to update my Blaze and synch with my computer. Then my mobile devices. 

 

When I use the supplied USB cradle and the Fitbit connect software I can successfully synch and update my Blaze every time.

 

I hope this helps. 

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