Syncing trouble

[Misskjackson3]

When I open my Fitbit app, today's stats will sync (much more slowly than usual). The sync doesn't stay or "hold," though. Everytime I open the app I have to start over as if it's the first sync of the day, and this is preventing me from syncing my Fitbit stats with another app, which I do daily. I have closed out the app, rebooted my phone, and even turned the Bluetooth on and off again. Nothing seems to be fixing this issue, and I am running the most updated Fitbit app. Any help would be greatly appreciated!
Thanks in advance!

[Rich_Laue]

<p>I don't know about the iOS app but lately after a sync, on Android if I need to see the steps I'll open the browser to fitbit. Com, they show up even sometimes when the app says it hasn't synced.. Logging out/in on the app usually works.&nbsp;</p>

[RobertoME]

Hello there @Misskjackson3 and welcome aboard to our Community. Usually as @Rich_Laue mentioned before, take a moment to review the web-based Dashboard. If your tracker syncs successfully, your steps should be there.

It has happened to me a few time with the Android app. It says it has synced, but when I closed the app and I reviewed it again later, there are no steps. Usually is because the steps were not uploaded to the Fitbit Servers.

If the issue still persist, please take a look at PeterFitbit's post for additional help with syncing issues.

Something that has helped other users, and myself too, is to close the app. Log out from your Fitbit account and restart your phone as you did previously. Once you have done this, sign back in and give it another shot.

Keep me updated how it goes so far. I'll be around in case you have more questions.

[Misskjackson3]

It seems to have cleared itself up after a day...thanks for the advice!

Kristen Cates

Moderator Edit: Removed Personal Information.

[RobertoME]

Hi @Misskjackson3 and thanks you for keep me posted. I'm glad to hear the issue sorted out by itself. Usually is only a delay or an interruption of communication with the servers. But trying again should work fine.

See you around and I wish you the best.