07-25-2016 16:26
07-25-2016 16:26
07-30-2016 01:43
07-30-2016 01:43
07-30-2016 05:57
07-30-2016 05:57
Hello there @Misskjackson3 and welcome aboard to our Community. Usually as @Rich_Laue mentioned before, take a moment to review the web-based Dashboard. If your tracker syncs successfully, your steps should be there.
It has happened to me a few time with the Android app. It says it has synced, but when I closed the app and I reviewed it again later, there are no steps. Usually is because the steps were not uploaded to the Fitbit Servers.
If the issue still persist, please take a look at PeterFitbit's post for additional help with syncing issues.
Something that has helped other users, and myself too, is to close the app. Log out from your Fitbit account and restart your phone as you did previously. Once you have done this, sign back in and give it another shot.
Keep me updated how it goes so far. I'll be around in case you have more questions.
"Great things are done by a series of small things brought together.” What's Cooking?
07-30-2016
15:13
- last edited on
08-01-2016
08:11
by
RobertoME
07-30-2016
15:13
- last edited on
08-01-2016
08:11
by
RobertoME
It seems to have cleared itself up after a day...thanks for the advice!
Kristen Cates
Moderator Edit: Removed Personal Information.
08-01-2016 08:14
08-01-2016 08:14
Hi @Misskjackson3 and thanks you for keep me posted. I'm glad to hear the issue sorted out by itself. Usually is only a delay or an interruption of communication with the servers. But trying again should work fine.
See you around and I wish you the best.
"Great things are done by a series of small things brought together.” What's Cooking?