Syncing with Huawei P30 Pro

[jock21]

will my the p30 pro sync with fitbit blaze 

Moderator edit: subject for clarity

[WendyB]

Welcome to the forums!

The supported device list is here

Hope to see you around!

[LiliyaFitbit]

It's great to see you around @jock21 and @WendyB ! I am sorry for the delayed response. 

@jock21 I am glad to assist you with your concern about syncing Fitbit Blaze with your Huawei P30 Pro. Your phone is not a supported device for the Fitbit app at this moment, however it might work with the app, but some of the functions might work intermittently.

Our engineering team works hard to keep up with every new phone and mobile device releases, so our customers can enjoy their trackers to the fullest. I recommend keeping an eye on the page @WendyB mentioned, as it will be listed there when your device is fully supported (https://www.fitbit.com/devices). You can also find useful information in this help article: Which phones and tablets can I use with my Fitbit watch or tracker?

@WendyB thank you for sharing the link with the list of supported devices!

Let me know if you have any further questions.

[ElbyBuzz]

I'm in the same boat with my Versa syncing with my Huawei P30 Pro.  Is there a timeline on when this is expected to be done?

[LiliyaFitbit]

Hello @ElbyBuzz, thanks for joining the Fitbit Community, it's great to have you on board!

Thank you for joining the conversation, I understand your concern. Though we do not have the estimated time frame when your Huawei P30 Pro will be added to the list of supported devices, our development team is trying their best to keep up and add more devices integrated with the Fitbit app. I appreciate you patience and understanding. 

I'll be around if you need further assistance.

[Ewrin]

Any update on this please? as my versa Fitbit is useless now

[LiliyaFitbit]

Hi @Ewrin, it's nice to see you again in our Community Forums. 

I understand your concern, our development team is trying their best to keep up and add more devices integrated with the Fitbit app so please keep an eye on this page. If possible, please try syncing your Versa with another supported device. 

If you have any questions, feel free to let me know.

[Jayb75]

I am having the same problem with my Blaze and P30. Hoping I don't need to but another tracker that will work.

[LiliyaFitbit]

Hello @Jayb75 welcome on board it's nice to see a new member around!

Thank you for joining the conversation and sharing the difficulty you're experiencing with syncing your Fitbit Blaze with your Huawei P30. I understand your concern and recommend confirming the complete troubleshooting steps from this help article since syncing difficulty is usually caused by a missing requirement. I appreciate your patience and understanding while we work to improve your experience.

I'll be around if you need further assistance.

[Caro_E]

You keep saying they are working on it but the P30 is a popular phone and 2 months later, nothing. If fitbit can't keep up with current phones then what is the point? At this rate as a loyal fitbit user for over 5 years (and 4 watches cos I've loved them) I am gutted but may have to look at the garmin watches instead. 

[LiliyaFitbit]

Hi @Caro_E, it's nice to see you again in our Community Forums! I am sorry for the delayed response. 

Thank you for being a Fitbit customer, I am glad to hear you love Fitbit devices and have been enjoying their features. I totally understand how you are feeling and thank you for sharing your feedback with us. We're constantly working on improving our devices and user experiences.

If you have any questions, feel free to let me know.

[felmatias]

I've just bought today my first Fitbit product (Inspire HR) and what was my surprise when I opened the app and saw that some functionalities don't have measurements? It is unbelieavable that Huawei P30 Pro (which is the flagship smartphone for one of the biggest tech companies in the world) doesn't have support. This is so nonsense that I didn't even consider the possibility of no compatibility.

I am coming from a 2016 Xiaomi Mi Band 2 that worked out of the box with my P30 Pro (full functionalities).

This is my first experience with Fitbit. I decided to buy one after reading so many good reviews. So far this has been a complete disappointment. Now I will have to return the product and never use Fitbit again. What a frustration...

[LiliyaFitbit]

Welcome to the Fitbit Community @felmatias. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing your feedback regarding the Huawei P30 Pro not being compatible with your new Inspire HR tracker. Our engineering team works really hard to keep up with every new phone and mobile device releases, so our customers can enjoy their devices to the fullest. I understand how frustrating this situation is for you. I appreciate your feedback since this helps us to keep improving. You can check this article for more information about the compatible devices: Which phones and tablets can I use with my Fitbit watch or tracker? 

If you have any questions, feel free to let me know.

[Macstro]

You keep saying they work really hard but you don't actually give us any answers.

We all worked really hard to pay for our fitbits as well, the least we expect is a proper answer 

[LiliyaFitbit]

Welcome to the Fitbit Community @Macstro. 

Thank you for your feedback, we're constantly striving to improve Fitbit products and services, and your comments are always welcome. We do not have the estimated time frame when the Huawei P30 Pro will be added to the list of supported devices, but our development team is doing their best to keep up and add more devices integrated with the Fitbit app.

I appreciate your patience and understanding while we work to improve your experience.

Let me know if you have any further questions.

[Jes1975]

Is there ever going to be a different answer? My versa and huawei p30 pro were quite happily talking to each other until the recent couple of app updates. I've been a fitbit user since 2012, the versa is my 4th fitbit device. I don't really want to change brands  but its looking more and more likely. 

[RebSpen]

Ive recently got a Huawei P30 Pro and it didnt even occur to me to check my Fitbit would be compatible. I wouldve thought it this day and age most techs would sync. I've read this thread and can see this has been an ongoing issue for months with still no advancement! 😞

Ive had a Fitbit for years and currently using a Charge 2. Look forward to hearing when they might be compatible before they lose a lot of customers to Garmin etc 

[LiliyaFitbit]

Welcome to the Fitbit Community, @RebSpen. It's nice to see you around, @Jes1975. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing your experience and feedback. I totally understand how you are feeling as you have been Fitbit users for a long time. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I recommend checking this help article with some tips for using the Fitbit app on the Android phone: What should I know about using the Fitbit app on my Android phone?

I'll be around. 

[AntonioAbalo]

My Ionic is useless now too. The Fitbit compatibility page doesn't have a single Android phone released in 2019, it's ridiculous 

[AntonioAbalo]

P30 will probably be supported when the P40 is released next year and this forum will be flooded by people asking... When will the P40 be supported?.... And the cycle will continue. I'm selling my Ionic as my Fitbit account is linked to a Vitality Health account which has been updating absolutely nothing from the Fitbit App.... Its such a disappointment