Tablet not recognising tracker

[BlueBurmese]

New to Fitbit. Set up my tracker with my Tablet. No problems, spent a happy week enjoying readouts etc. Today tried adding my android phone. Now tablet won't sync and update. So annoying. Been on help page. Followed all instructions including connection - won't connect. Won't allow me to disconnect and reconnect. Won't allow me to add a device. Won't sync. Tried moving away from all Bluetooth stuff. Tired turning everything off and on again.

Run out of options and IT skills - please help

[BlueBurmese · Accepted solution]

Tip - uninstalled app from phone. Then removed access for phone from applications on laptop.

BB

[Rich_Laue]

Your tracker like any other normal Bluetooth device is only able to communicate with one device at a time. 

You may have to turn Bluetooth off on the phone to sync through the tablet, but I'd a sync through the tablet really necessary if the phone recently synced? No

All a sync does is send the tracker a data to the Fitbit server where the Fitbit app gets its info. 

Once the days is on the server, every app will have accesd

[BlueBurmese]

Many thanks for the reply