Temperature sensor will not go away.

[beaubuntin]

The temperature icon that's popped up on my Fitbit blaze and will not go away. You cannot do a hard restart and you cannot get to the settings menu. In fact, you can't get to any menu. It is not overheated and it's been sitting inside my house for over a week.

is there any way that I can do like a "hard hard" restart of the Fitbit if that makes sense? I have a set of small star bits and I can take the back off of my Fitbit if I need to clean a sensor or take the battery out real quick jump start it. It's out of warranty so I'm not worried about that. I'm just looking for any solution whatsoever. Thank you in advance. 

[YojanaFitbit]

How are you doing @beaubuntin? Sorry for the delay.

Thanks for joining us and for troubleshooting this beforehand by restarting your Fitbit Blaze. Since the instructions you have tried didn't work, I've gone ahead and escalated your cases to our Support Team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know if you need anything else. 

[RickJay]

beaubuntin,

All I can advise you to do is to read posts 36 & 37 in this thread on these forums: https://community.fitbit.com/t5/Blaze/Temperature-symbol-on-display/m-p/3620505#M119171 .

You should probably wait to see what Fitbit will do for you, but it seems like most with this issue are left on our own, unless you want to buy a new Fitbit.

If you've done delicate work before and have the small torx and phillips bits, a good magnifier can help, as well as possibly a good soldering iron with a fine tip, it's not that bad of a task. PATIENCE is a virtue. For me, putting the flex cable on the back was the most trying part, but once I figured out a system, I could reconnect it in 15 seconds. Also, the soldering iron might not be necessary, at least it wasn't for ZokyS in post #36. I DID desolder the battery to give the Blaze a hard reset. He didn't seem to have to do that.

Good Luck,

~Rick

[beaubuntin]

Hey @RickJay 

Thank you very much for your response. You went above and beyond with your reply. That, my friend, is a rarity these days and very much appreciated. I wish more people were like you. If FITBIT KNEW WHAT WAS GOOD FOR THEM, THEY WOULD OFFER YOU A HIGH PAYING JOB IN CUSTOMER SERVICE!!

As for your fix; I will certainly give it a try. I don't know if they would like for me to send it back to them as proof that it hasn't been tampered with is the only reason I haven't busted that bad boy open already.  I nerd out on that kind of stuff whenever I get a chance. Do you have any blueprints or pics of the HR monitor lead? If you don't, no worries, I'm sure I'll locate it when I open it up. I'm going to do your fix. The other doesn't seem to make much sense to me. Who knows though. Again, Thank you, and kudos on your problem solving and well-documented directions on the fix. If it weren't for people like you and YouTube'rs, my house would be falling apart. Ha. Thanks, buddy. 

****BELOW IS WHAT I WROTE AND QUICKLY REALIZED YOU PROBABLY DIDN'T WANT TO HEAR MY SOB STORY. THE PLAN WAS TO DELETE IT AND SEND THE MESSAGE ABOVE. HOWEVER, IF YOU'RE INTERESTED, I'LL LET YOU KNOW WHAT COME OF THIS NICE EMAIL/THREAT. HA*****

So it's very apparent that there is no fix (besides the customer taking the watch apart and play technician) to this EXTREMELY COMMON issue. Have they yet to say "hey, it's a problem with a faulty HR monitor"? Surely they have and I just haven't seen it. I've been a customer of there's for many years and have purchased multiple version throughout the years. This goes for my wife and daughter as well. Through my email and my wife's email; they should be able to trace 15+ Fitbit purchases over many platforms. I'm going to ask them very kindly to send me a new Fitbit ASAP. I really hope they don't offer me a 25% off coupon or a FREAKING COMPETITORS wristband. They will lose 3 loyal customers that very second. FYI, EVER wristband I've owned has died, fallen apart or something silly and yet I've stayed a loyal customer for YEARS. This is different though; the customers are calling them out with the exact fix (which they know what's wrong with it) and we get the support team is on it. No sir, enough is enough. There is no quick fix for this and they don't want to issue a recall for obvious reasons. The simple fact they won't just come out and say "hey our bad", is beyond annoying and completely insulting to there customer base. One nice email from me asking to please send a new one and that's all I have left in me.

[beaubuntin]

Hey, @YojanaFitbit ,

I'm just going to copy and paste a paragraph that I wrote to the other person that commented on this thread. Please just send me a new one in the mail. I realize that's not how businesses work. I own the business as well in the tech field. Customer Loyalty has to account for something at some point.

****Copy and paste comment below*****

So it's very apparent that there is no fix (besides the customer taking the watch apart and play technician) to this EXTREMELY COMMON issue. Have they yet to say "hey, it's a problem with a faulty HR monitor"? Surely they have and I just haven't seen it. I've been a customer of there's for many years and have purchased multiple version throughout the years. This goes for my wife and daughter as well. Through my email and my wife's email; they should be able to trace 15+ Fitbit purchases over many platforms. I'm going to ask them very kindly to send me a new Fitbit ASAP. I really hope they don't offer me a 25% off coupon or a FREAKING COMPETITORS wristband. They will lose 3 loyal customers that very second. FYI, EVER wristband I've owned has died, fallen apart or something silly and yet I've stayed a loyal customer for YEARS. This is different though; the customers are calling them out with the exact fix (which they know what's wrong with it) and we get the support team is on it. No sir, enough is enough. There is no quick fix for this and they don't want to issue a recall for obvious reasons. The simple fact they won't just come out and say "hey our bad", is beyond annoying and completely insulting to their customer base. One nice email from me asking to please send a new one and that's all I have left in me.

[beaubuntin]

@RickJay 

Ha. I went back and found my only other community post and took a screenshot. I don't know how long you have been a customer of FitBit, but the Charge wristband was a disaster. The Blaze is a Godsend in comparison. This gave me a little chuckle. 

[RickJay]

beaubuntin,

We started with a Fitbit Charge and that asinine wristband design. We squeaked every bit of life out of it using various adhesives, to keep it together as long as possible. You THINK we would've learned our lesson. LOL   When we saw the Blaze, we figured..."Ah....they learned how to make a watch band."    So, we don't have watch band issues now...they've been replaced with other design flaws. Oh well...

When you take the 4 small Torx screws off the back of the Blaze, you will see a very thin flex cable which goes from the main body of the Blaze to the HR monitor. This thin plastic cable just gently slides out of the connector. THAT is the easy part...just be gentle so you don't kink the cable and risk damage. Getting it back in was the tricky part. It's one of those things where having 3 hands would be useful. I found by locking the back with the HR monitor into a holder allowed me to use my two hands to hold the Blaze body with one hand while guiding the flex cable into the slot on the back and push with the force needed. I found that putting one corner in first was easiest, then pushing on the other corner with a small tool, working from one side, then the other. Again, be careful not to damage the flex cable. It's actually pretty durable, but everything is so small, it doesn't take much to cause damage.

Good Luck,

~Rick

[beaubuntin]

Thank you so much for that. I have reached out to Fitbit and they wanted me to send them a picture of the temperature sensor on my wristband. I did. As soon as I know they don't want me to send it back in order to get a new one or find out what's going to happen, I'm 100% going to do this. I just want to make sure that they don't try to void my complaint by claiming that I've been hurt my Fitbit doin

g my own maintenance. I don't want to be caught in a loophole. But that's completely awesome and I can't wait to do that. Thank you so much

[RickJay]

Sounds like a plan. I hope they step up for you and do the right thing.

Good Luck,

~Rick