Thermometer showing on tracker

[JScottsDesk]

Warning Icon?

I placed my Blaze in the charger, and a warning icon (I've never seen) appeared - "Triangle with a Thermometer" - what's this???

-S

Moderator edit: Updated subject for clarity

[Rich_Laue]

It isaying that your Blaze is either to hot or to cold. How warm did it feel when you set it up to charge?

[JScottsDesk]

Normal to the touch. Definately not hot.

[SilviaFitbit]

It's great to have you here @JScottsDesk! Just as mentioned by @Rich_Laue the display you're getting in your Blaze, is because your tracker isn't in a good environment. So, please change your environment and at attempt to restart it. 

Hope this helps! 

[JScottsDesk]

Thanks. Unfortunately the "environment" of the last 48hrs has been no
different than the last 18months....on my wrist. No excessive heat or cold.
The icon has stayed on for 48 hours. "Reset" does not function.
Please advise.
Scott

[SilviaFitbit]

Thanks @JScottsDesk! I've shared your post with Customer Support, they should reply to you within the following days and see what options they have for you. 

[kwhobbes]

I have the same issue. This afternoon my watch was showing a low battery even though I had charged it early in the morning. I plugged it into the charger as I have been doing for 2 years and then the triangle/thermometer of death sigh showed up. I cannot reset it because the battery is too low. Any suggestions?

[SilviaFitbit]

It's great to see you around @kwhobbes!  Thanks for the details that you've mentioned. I would like you to plug your tracker into the charging cable and check if you get the display working. If you get it working then leave it charge it for a bit and try to restart it. 

Also, you can try changing your environment if it's too hot just change to a cooler room or vice versa. 

Let me know how it goes. 

[kwhobbes]

I have plugged my Blaze in on three occasions only to have the thermometer of death appear each time. My charger is in a cool room so it's not the room temperature that is the problem. I am plugging it into my laptop. When I put it in the charger, the Fitbit logo appears then it goes to the clock face, flashing the battery is low. It charged once for a short period of time but when I tried to reset the Blaze it immediately went to low power and turned off. I am guessing that the watch is pretty much done which is too bad because it is only 20 months old and for the price one pays, I would expect it to last much longer. This is my 5th Fitbit product in just over 3 years - I had a great deal of trouble with a Charge that was eventually upgraded to a Charge HR. I eventually purchased the Blaze hoping it would not have the same issues but that doesn't seem to be the case. 

[Will67]

Same problem with mine and it is less than two years old. Guess I’ll try a Garmin and see if their quality is any better. Not happy with the price I paid and no answers to the thermometer issue. 

[PositiveMojo]

My Fitbit Blaze battery went dead twice in less than 24 hours, each time after fully charging. Then, the thermometer showed up and wouldn't go away after numerous resets and docking, including removal from the Fitbit app. I was convinced it was dead and spoke to customer service and they confirmed, so I ordered the Ionic yesterday. Then, this morning, I see that it is mysteriously working again - fully charged.  Everything works now - even syncing with my app. 

Fitbit really needs to check this out.  I'm a systems engineer with over 20 years of experience designing software and hardware - and this is a bug. They need to check it out and see what is happening.  I'd be happy to send them my Blaze so they can investigate if they are interested.

[Will67]

Same problem. Does not seem like Fitbit cares. Going to order a Garmin. Hopefully their customer service is better.

Sent from my iPhone

[Rich_Laue]

---

@Will67 wrote:
Same problem. Does not seem like Fitbit cares. Going to order a Garmin. Hopefully their customer service is better.

Sent from my iPhone

---

Have you contacted support @Will67? That would be the only way to know if Fitbit cares. Posting in a community forum of where the community of Fitbit users donate their time to help others, might not be the best way to contact Fitbit. 

You haven't mentioned if it is a thermometer showing cold or hot? The fix would be different.

[Will67]

Hot and there does not appear to be a fix. Several people on this forum complaining about the same issue and Fitbit does lot seem to have an answer. Ordering a new Fitbit is not the answer I want to hear. 

[PositiveMojo]

Give it a couple of days. My Blaze mysteriously came back to life - of course this was AFTER I ordered a new Ionic. I don't know how long it's going to continue to work but for now it is ok.

I did contact support when it broke AND after it rose from the ashes like a Phoenix - and even offered to send it to the engineers so they could check it out. So far they haven't taken me up on my offer. I would think they would like to get their hands on it an run some diagnostics. I'm an engineer and I would jump at the chance. 

[BernardW]

Mine started to do this too.  Then I realised I'd generally swapped over to higher power USB chargers - iPad-style 2+ Amp ones, rather than iPhone/Kindle-style 1 Amp ones.  So I swapped my Blaze back to an iPhone charger plug and I haven't seen the thermometer since.

So this fix has worked for me so far.

[gjjdo]

I had this problem and had a conversation on line with an engineer 2 weeks ago. They do not have a clue why and just guess saying things such as change the clock face, which I did but the temperature icon still keeps coming up.

It’s a pretty poor show when such a regular issue to many people cannot be sorted out and they say if it continues contact us again. Why would I ? They are clueless.

I have had the Blaze for about 4 years and my guess is that it has developed a fault because this only started to happen recently. Not impress with a company that cannot sort out a common problem.

[Rich_Laue]

So your 4 year old tracker recently developed a new problem. Does this really make it a common occurrence. 

It could be failing hardware.. 

The average computer gets replaced every 4 years and apple is upset if their starch lasts more than 3 years. 

[gjjdo]

It is the first problem I have had with it and I am aware that technology has a limited lifespan. What annoys me is that an obvious common issue to Fitbit users cannot be explained and the customers are given incorrect advice.

Sent from my iPad