Think my screen has gone

[Karlymarie05]

Hi. My blaze updated yesterday and today it went to the Fitbit logo and now there is nothing on the screen but the screen lights up but is blank? My phone isn’t picking up my Fitbit either? It was working fine 1 minute and now it’s as if the screen has gone. I’m devastated 😭 I’ve got the blaze version btw. Thank you xx

[SteveH]

In the hope that it might just be a software glitch I would try restarting your Blaze:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Give this a couple of tries as it sometimes doesn't work.

If that doesn't bring it back to life then it's probably a hardware issue and you should contact customer support via: contact.fitbit.com

[Karlymarie05]

I’ve tried all of that 😭 I’m just waiting for a reply via twitter joe from fit bit. Thank you for your reply xx

Sent from my iPhone