Time is wrong and will not sync with phone or computer.

[lvmyss]

I bought this about 4 weeks ago and everything was going great.  Until with weekend.  I am a my wits end.  I have tried everything on the board and northing seems to work.  The time is off about 4 hours and it will not sync with my phone or computer.  It seems to be keeping my steps right.  Please help this is so upsetting.

[Scanpa]

Havign same problem. was working fine until I charged it last night.

[Fitter_Bitter]

Same problem.  Time is off, which makes it a waste as even a watch.  And, it will not sync with the phone.  What changed?!?

[RobUK]

Having the same issue with the time which started sometime in the last 24 hours.  For months it's been faultless and now it's a few minutes slow and no amount of changes to the time settings resolves the issue.

[Rich_Laue]

Lets first understand something about the Blaze. Acording to the firmware update notes, if the Blaze is turned off tye time will also be off, This is something tyat has been happening in watches since for the last 100 years.

 Now to set the time, a sync is needed, the problem is a sync has not been done or is not able to be done.

First thing to do is choose what device is going to be used to troubleshoot the problem. Now move this device at least 30 feet away from any other device the Blaze has ever synced through, or turn its Bluetooth off. We want to make sure the Blaze is not connected to the device we are not using.

Now make sure that the app is up to date.  

Restart the Blaze, http://help.fitbit.com/?q=restart

Remove the Blaze from the phones Bluetooth settings screen. Leave the Blaze Classic alone.

Now restart the phone

It should now sync.

If not lets shutdown,completely both the Blaze and the phone, then turn them on.

[Rich_Laue]

Lets first understand something about the Blaze. Acording to the firmware update notes, if the Blaze is turned off tye time will also be off, This is something tyat has been happening in watches since for the last 100 years.

 Now to set the time, a sync is needed, the problem is a sync has not been done or is not able to be done.

First thing to do is choose what device is going to be used to troubleshoot the problem. Now move this device at least 30 feet away from any other device the Blaze has ever synced through, or turn its Bluetooth off. We want to make sure the Blaze is not connected to the device we are not using.

Now make sure that the app is up to date.  

Restart the Blaze, http://help.fitbit.com/?q=restart

Remove the Blaze from the phones(computers) Bluetooth settings screen. Leave the Blaze Classic alone.

Now restart the phone(computer)

It should now sync.

If not lets shutdown,completely both the Blaze and the phone(computer), then turn both of them on.

[lrecupero]

Wow, the same exact thing has happened to me. My Blaze battery died on Saturday. Since that time it has been unable to sync, and time on my watch is off. I have tried all steps listed. No help. Now it is even worse, i tried to unpair it from BlueTooth, and it will not re-pair. I keep getting error message Unable to communicate with Blaze.

Device has become unusable...

[lvmyss]

I did all the steps you said and it comes back saying Pairing rejected by Blaze.

[lvmyss]

I have also got an error saying Couldnt reach fitbit.com to snyc. on my phone.

[RobUK]

---

@Rich_Laue wrote:

 Now to set the time, a sync is needed, the problem is a sync has not been done or is not able to be done.

---

This isn't always the case - my time on my Blaze is currently 3 minutes behind and has been all day yet I've performed several syncs today.  The time refuses to adjust itself to my phone, something that it's been faultless at doing previously.

I have noticed that since the last Android app update the sync process reports that it failed but the app dashboard does update with the correct values so I'm wondering whether the sync is somehow failing prematurely.  However I shall point out that I have had some syncs that have not reported any error and they too do not fix the time.

[Rich_Laue]

---

@lvmyss wrote:

I did all the steps you said and it comes back saying Pairing rejected by Blaze.

---

@lvmyss if you did the steps i requested, there is no way you will get this message. I never said anything about pairing a tracker, this is simply not a step needed to be done, since this is the job of the app to do. What are you doing when you see this message?

[lvmyss]

SO sorry I said pairing.  All I know is when I do the things your said it still does not work. It still does not sync with my phone. 

[Rich_Laue]

Normally the message "rejected by the blaze" will be recieved when a user is trying to pair it through the phones Bluetooth settings screen.  This is not how it is paired. 

The app will do the actual pairing if needed during a sync. It actually is only needed for notifacations not syncing.

If shutting off and restarting both the' phone and tracker, and removing the Blaze from the Bluetooth settings doesnt work, then please reach out to fitbit at http://contact.fitbit.com 

[Fitter_Bitter]

Now make sure that the app is up to date.  [Done.  Uninstall/reinstalled it.]

Restart the Blaze, http://help.fitbit.com/?q=restart [Done.  Powered off.]

Remove the Blaze from the phones Bluetooth settings screen. Leave the Blaze Classic alone. [Done.  Bluetooth connection with Blaze was removed from phone.]  [Blaze powered back on.]

Now restart the phone.  [Done. Power cycled the phone.]

It should now sync.  [It SAYS it synced, but the Blaze is still off by 2 hours 5 mins]

If not lets shutdown,completely both the Blaze and the phone(computer), then turn both of them on.  [Powered down the Blaze, powered down the phone.  powered up the Blaze. powered up the phone....guess what?   Still NOT synced correctly!!]

[Brianza]

The same issue here. Worked fine till last night when I charged. Followed all the steps and still doesn't work. Time is off like 12 hours!!! Please help!!!

[lvmyss]

I do want noticfication coming to my blaze, thas why I have it pairing.  The time still dose not sync and I have tried to change the watch face and it cant be done also.  I have contacted them and have not hearded anything from them yet.  Thought I would see if anythig here would work.   

[lrecupero]

@IVMyss  - I strongly recommend toy call the support line at

(877) 623-4997

They were immensly helpful, and got me back on track and my device working. Fitbit phone support went the extra yard...

[OddEngineer]

I just called FitBit support, and what worked for me is to go into settings and +Add a device, then replace your FitBit Blaze, and go through the setup process to add it back in. As soon as I did that, it was able to sync to the correct time. FINALLY! I spent all day with the time off by 2 hrs 11 min.

[lrecupero]

That was same path that restored mine to service, I wish I had called them sooner, as they were quickly able to resolve my issue. Real big thumbs up to the Fitbit support team.

[FerdinandFitbit]

Hi there everyone! Glad to see you in the Forums! 🙂

I've seen most of you have followed most of the recommendations but one that you might have missed is setting up your tracker as a new device as @OddEngineer suggests. So, for anyone that hasn't tried this yet, do the following:

Go to the Account section at the bottom right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps and let us know if you need more help!