Time not showing correctly on device.

[Bug93001]

Is there any way to fix the time being 4 minutes off from my phone? It is currently 4 minutes slower than my phone which is frustrating when it looks like my app is on my phone time which will cause me to miss my 250 steps/hour goal, unless I jump up right away which isn't realistic at work. I have tried syncing, restarting the tracker, checking if the tracker needs an update nothing is working. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Bug93001 have a warm welcome to the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know you've already tried to troubleshoot this situation on your side. At this moment, my best recommendation will be setting up your Blaze as a new device to reset the connection between the phone and your Fitbit Blaze. Note that none of the information already stored in your account will be deleted as this data gets stored in our servers. 

Now, in order to set up your Blaze as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

Give this a try and let us know the outcome! 

[Bug93001]

This unfortunately did not work.  If I am completely honest I am extremely disappointed with the Blaze. I have always loved my FitBits but this one might make me think I will have to decide if my next purchase will be a FitBit. Between the battery life (even with no notifications turned on) and now a time difference for the price I paid and the amount of time it has really been used is concerning.

[MarcoGFitbit]

Hello @Bug93001 I hope you're doing well, thanks for taking the time to reply.

I appreciate you have come back and let us know you've already tried the troubleshooting steps provided, thanks for your feedback. At this moment, I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.