Time wrong on Blaze and it won't sync!

[SunsetRunner]

So, I noticed the time on my blaze was wrong. It is 3 hrs and 15 min. slow. I have tried re starting the blaze and my phone. I have reinstalled the app on my phone. I have turned Bluetooth off and back on. NOTHING is working. According to the app it last synced on 4/20. I have no idea what to do at this point. 

Moderator edit: updated subject for clarity

[Nancy111]

Mine did that a few days ago.  I powered down the blaze and waited a few minutes.  Powered it up and it corrected itself.  It still wouldn't sync so I had to uninstall the app and reinstall it.  Good luck.

[SunsetRunner]

Thanks! Fingers crossed! Not sure what happened but it was working fine!

[Healthy4Life99]

Did you get the time corrected on your Blaze? Mine is 2 hours slow

[Healthy4Life99]

Found that the time zone on my Blaze was showing a different time zone than watch. Both were set automatic time zone update. Curious. But, I changed it in Advanced Settings and it’s good to go. 

[SunsetRunner]

I looked at that and time zone is right.
I also uninstalled and reinstalled the app, that didnt work either.
I am at a total loss.
I have literally tried every trouble shooting thing I could find.


Sent from my Samsung Galaxy smartphone.

[Billversa]

Just a thought, change the time zone settings on your phone then sync your blaze. See if your blaze changes at all.

[ZoeNinja]

When I sync my Blaze Classic, it updates the number of steps but not the time or the watch face and the app says it didn't sync due to an error.  Changing the time zone has no effect since it does not properly sync.

[ZoeNinja]

It may be the wi-fi connection you are using.  I logged off my company's free wi-fi and tried to sync again and was successful.  Customer service chat was a joke. They said my phone isn't on the list of compatible devices but I've been using the same phone since last summer.

[LizzyFitbit]

Hi @SunsetRunner, @Nancy111, @Healthy4Life99 and @ZoeNinja. Welcome on board. It's nice to see you around @Billversa.

I'm sorry for the delay in my response and thanks to all of you for sharing detailed information about your Blaze behavior and the steps you've tried to get your time syncing and the time updated.

@SunsetRunner, may I know the error message you get when trying to sync? Also, if you've not done so, please try the following:

1. Go to the Bluetooth settings and remove the Blaze from the list.

2. Turn the Bluetooth off, wait 10 seconds and turn it back on.

3. Open the Fitbit app and try syncing one more time.

4. Once it syncs, tap on the Blaze icon at the top and then on notifications so you can pair it via Bluetooth.

@Healthy4Life99, @Nancy111 and @Billversa I'm glad to hear that your Blaze is working correctly and I appreciate your suggestions. I'm sure other users will find them useful.

@ZoeNinja, I'm glad to hear that your device was able to sync by using your company's WiFi, and thanks for sharing your feedback about your experience with our Support Team via chat. While the Fitbit app was released for Android and iOS, to ensure that the features will work correctly, they tested some mobile devices which were included in this list. If your phone is still not there, it may still work with the Fitbit app as it has been doing so far. They'll make sure to continue updating that list.

I'll be around, so keep me posted.

[BlazeRich]

I'm having the same problem:  won't sync and time wrong (by 20 minutes).

It stopped synching when I went on vacation (4/23).  I'm set up on my desk top computer, so the synching stops when I'm away.  In the past, when I return from vacation, the synching "catches up" the days that I was away from the computer.  NOT THIS TIME.

Also, I inadvertently let the battery drain completely when I was away.  I had no power for about 20 minutes until I re-charged the battery.  Since that time, the clock on the fitbit has been running 20 minutes late every day.

I've tried syncing, uninstall/re-install and "sync now" several times to no avail. 

The tracking is working perfectly fine (except for the clock being off 20 minutes).

Any ideas?

[BlazeRich]

PROBLEM SOLVED!!!

I called the help desk (877-623-4997) and the person at the other end fixed my problem.

I'm linked to a computer and need to use a dongle because I have Windows 7.  If you can't sync after trying all the routine steps and your clock is not showing the correct time, try these steps that worked for me:

- reset the fitbit by holding down the left button and the bottom button on the right side simultaneously for about 6 seconds.

- remove the dongle from the computer.

- shut down and then re-start your computer.

- re-insert the dongle

After a few minutes, the syncing started working and all my data from 4/23 to current is caught up.  And the clock is showing the correct time.

Hope this helps someone.

P.S.  It helps to speak to a live person

[LizzyFitbit]

Hi @BlazeRich, it's great to hear from you.

I'm sorry for my delayed response and thanks for letting me know about your experience with our Support Team. I'm glad to hear that your Blaze is now syncing with your Windows 7 and showing the correct time, and appreciate you for sharing the steps that you tried with your device. I'm sure others will find it helpful.

I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

See you around.