Tracker Not Found

[K9dancer]

I got the Fitbit Blaze for Christmas.  I am suddenly having the “tracker not found” message when trying to sync it with my Android phone AND my iPad.  I know it’s working because I can see the steps and flights of stairs registering.  I have tried restarting the tracker, but just get the message “all caught up” when I press and hold the left and right bottom buttons.  I’ve also tried restarting my apps and my devices, but nothing is working.  Help!!

[AlejandraFitbit · Accepted solution]

It's great to see you around @K9dancer.

Thanks for troubleshooting this by yourself. I would like to know if you keep having issues syncing your Blaze? If you do, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there.

I hope this helps, let me know the outcome. 

[K9dancer]

Thanks for getting back to me.  It eventually DOES sync.  I am guessing the problem is when I try to sync it on my iPad and my phone is near by and they both have bluetooth enabled?  It seems that when I take the phone into another room, it will sync.  I don't want to turn off the bluetooth on the iPad because it would disable my keyboard.  Tech stuff just gives me a headache. LOL  Anyway, I seem to be getting there.