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Tracker not found

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‎11-18-2016 12:35

‎11-18-2016 12:35

I have been having trouble syncing my blaze today, I've checked the Bluetooth and am not out of range. I just keep getting the tracker not found warning when try and update.
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5 REPLIES 5

‎11-18-2016 14:40 - last edited on ‎12-03-2025 04:34 by Fitbit Moderator

‎11-18-2016 14:40 - last edited on ‎12-03-2025 04:34 by Fitbit Moderator

Welcome to the Community @Lucyjane! Thanks for confirming that your tracker is in range to sync. I would like you to try this syncing procedure. 

Also, you can try logging out of the app > force quit it finally, restart your phone. 

Hope this helps. Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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0 Votes

‎11-18-2016 22:25

In response to SilviaFitbit

‎11-18-2016 22:25

I have tried everything that you have suggested and it is still not
working. Is there anything else I can try?
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0 Votes

‎11-19-2016 04:28

In response to Lucyjane

‎11-19-2016 04:28

I'm having the same problem.  It just started this morning.

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0 Votes

‎11-19-2016 13:45 - last edited on ‎12-03-2025 04:34 by Fitbit Moderator

In response to goodmorning

‎11-19-2016 13:45 - last edited on ‎12-03-2025 04:34 by Fitbit Moderator

@Lucyjane Thanks for the troubleshooting that you've tried. If it's still not syncing then please contact Customer Support so they can further investigate it. 

It's great to see you around @goodmorning! Have you tried the procedure posted above? Are you getting any error message? 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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0 Votes

‎11-19-2016 15:01

‎11-19-2016 15:01

Restart the Blaze. This should work.
Owns both an Alta and a Blaze. Crew Commissioner for the LSPD (Los Santos Poilce Crew) in Grand Theft Auto Online (Xbox One). CEO of 666 Industries (Grand Theft Auto Online). Addicted to Member Berries.
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