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@moonrun A warm welcome to the Community! I've moved your post to Blaze because it's more related to the topic.
I would like you to check these essentials things posted here by @AndrewFitbit.
Hope this helps. Keep me posted.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
Do you climb stairs the correct way by holding on to the hand rail with the fitbit hand? This could cause the tracker to not see that you are stepping, without steps being detected floors won't be either. Also the distance between floors must be 10 feet.
It's funny how people miss that the steps up the stairs where not counted.
Best Answer@FrenchFitgirl I've had Fitbit Force, Surge, and Blaze. All three have an altimeter, and all three are hit or miss on stair climbing. Think of stair count as a bonus, if it works, great, if not, learn to ignore the over or under counting.
Aria, Fitbit MobileTrack on iOS. Previous: Flex, Force, Surge, Blaze
Best Answer