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Tracking steps

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‎06-10-2018 16:04

‎06-10-2018 16:04

I just noticed that my steps are not syncing with the app. What can I do to fix this? It hasn’t synced since Thursday.

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‎06-14-2018 23:46

In response to SteveH

‎06-14-2018 23:46

Did you get this sorted in the end?

View best answer in original post

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‎06-11-2018 00:22

‎06-11-2018 00:22

I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

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‎06-14-2018 23:46

In response to SteveH

‎06-14-2018 23:46

Did you get this sorted in the end?

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‎06-15-2018 05:59

‎06-15-2018 05:59

Hey @klduncan12 a warm welcome to the Community and @SteveH thanks for stopping by.

 

I also would like to know if the instructions provided by our friend worked, is your Blaze syncing properly now?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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