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Blaze not receiving text notifications

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‎06-13-2018 06:46 - last edited on ‎06-15-2018 06:04 by Moderator Alum

‎06-13-2018 06:46 - last edited on ‎06-15-2018 06:04 by Moderator Alum

My Blaze is not receiving text. I have done all of the troubleshooting options. Music control works fine  syncing is fine all stats are reading as normal. Receiving text and calls seems to be the only thing wrong.

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎06-14-2018 06:34

‎06-14-2018 06:34

Did notifications somehow get disabled in the app? Even if they didn't, turn them off and sync. Then turn them back on and sync again.

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‎06-14-2018 12:05

In response to SunsetRunner

‎06-14-2018 12:05

which apps are you talking about? not sure which one you are talking about

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‎06-14-2018 20:09

‎06-14-2018 20:09

I think you guys are using iPhones here. Turn on message history both on the device and in your setting in iPhone. It has to be turned on in both places. Go into both iPhone settings and inside of the Fitbit app itself. I had this problem and that's how I got it to work .unfortunately I just switched to an android phone so I forget the name is the setting exactly. 

 

 

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‎06-15-2018 06:06

‎06-15-2018 06:06

Hey @Blrp, @OktocFox welcome to the Forums. @SunsetRunner and @989jamie thanks for stopping by.

 

I appreciate all the efforts in trying to fix this notifications issue you are experiencing and recommend taking a look at the help article My Fitbit device isn't receiving notifications from my phone and follow the instructions provide there.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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