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Trouble receiving my replacement

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‎08-18-2016 08:13 - last edited on ‎08-18-2016 09:08 by Fitbit Moderator

‎08-18-2016 08:13 - last edited on ‎08-18-2016 09:08 by Fitbit Moderator

I got a replacement and about 50 minutes later somebody decided to cancel my replacement because that agent was supposed to ask for my track back first. Literally wasted so much time and I can't even ship it. What should I do now.

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎08-18-2016 08:17

‎08-18-2016 08:17

Did you tried  contacting the support team back? @arnx813

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‎08-18-2016 08:33 - last edited on ‎03-04-2025 09:39 by Fitbit Moderator

In response to SunsetRunner

‎08-18-2016 08:33 - last edited on ‎03-04-2025 09:39 by Fitbit Moderator

Hi  there @arnx813. Good to see you around!

As @SunsetRunner says, it would be a good idea for you to contact them back just to know what exactly happened and for them to take a look into it just to be sure.

Let us know if you need more help with this!

Ferdin | Community Moderator, Fitbit

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‎08-18-2016 15:57

In response to FerdinandFitbit

‎08-18-2016 15:57

I actually contacted them back and now they still want me to send in a replacement and I have to go to vacation in 3 days. Just why would they cancel it after a replacement is alreayd sent?

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‎08-19-2016 10:42

In response to arnx813

‎08-19-2016 10:42

Any help?

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‎09-19-2016 08:16 - last edited on ‎03-04-2025 09:39 by Fitbit Moderator

In response to arnx813

‎09-19-2016 08:16 - last edited on ‎03-04-2025 09:39 by Fitbit Moderator

Hi there @arnx813. Sorry about the delay...

I'm also sorry about the inconvenience. Was the Support Team able to send your replacement before going on vacation?

If not, let me know if they were able to send your replacement after that or if you still need more help with this.

Ferdin | Community Moderator, Fitbit

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