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Trouble syncing Blaze

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‎10-18-2016 12:41 - last edited on ‎10-18-2016 13:05 by Moderator Alum

‎10-18-2016 12:41 - last edited on ‎10-18-2016 13:05 by Moderator Alum

I have a Blaze About 2 weeks ago, it quit syncing,  nothing, and yes I was following all the rules of Bluetooth and Location were on.  It took mulitple times a day to force the syncing.  Then last week, the time wasn't correct and it wouldn't sync at all, even after multiple emails to customer service.  They sent a replacement, which won't even pair, much less allow me to use it or sync it.  It was purchased from Target as a gift and of course the trouble start about 6 weeks after purchase.  Fitbit refuses to refund and I have a product that I can't use, much less sync.  I won't ever purchase fitbit products again!!!!!! Signed, still not resolved and pissed.

 

Moderator edit: title

 

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4 REPLIES 4

‎10-18-2016 12:48

‎10-18-2016 12:48

I am experiencing the same issues, particularly the clock.  The clock has been showing te wrong time from the first day i got my Blaze.  I have only have it now for since Saturday (October 15th) and I am not very impress thus far.  I also have a Charger 2 for about a year or so, and I am really satified with it.  I need help....

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‎10-18-2016 13:04

‎10-18-2016 13:04

@danettew Sorry to hear that. I'd recommend you continue to follow up with our support team. I'm sure they'll be happy to look into this further for you.

 

@claycris You need to sync your Blaze for it to show the correct time. If you're having trouble syncing, try a restart.

Andrew | Community Moderator, Fitbit

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‎12-01-2016 11:19

‎12-01-2016 11:19

Iv joined the club!!  Spent over 45 minutes with tech support trying to pair Alta so I receive notifications.  Done everything a million times to no avail !!!  Everything else is working apart from notifications 😟  Surely there must be a simple way to check or repair these devices. I'm so frustrated with wasting hours of time getting nowhere - used to love device now it's just another thing that does no deliver on promise.  Please let me know if anyone can help 

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‎12-01-2016 14:38 - edited ‎12-01-2016 14:39

In response to Planealto

‎12-01-2016 14:38 - edited ‎12-01-2016 14:39

I'm sorry to heat of your experience @Planealto, The majority of notification problems are with the app or the interface between the app doing the notifying and the Fitbit app

First question, since 50% of the setup is the phone, I assume your asking for help, what phone do you have?

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