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Unable to change clock face

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‎01-29-2020 19:09 - last edited on ‎01-30-2020 14:39 by Fitbit Moderator

‎01-29-2020 19:09 - last edited on ‎01-30-2020 14:39 by Fitbit Moderator

I selected a different style for the clock display on my Blaze and while the clock display I chose shows as "checked" in the app, it doesn't change on my actual Blaze.  I've re-sycned about 50 times.  I've removed the Blaze from my app and then re-added it.  I've shut down the Blaze and restarted. nothing works.  Everything else seems to be working... so frustrated!

 

Moderator edit: Subject for clarity 

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1 REPLY 1

‎01-30-2020 14:38

‎01-30-2020 14:38

Hi @JacquelineNC, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using to sync your Blaze? When was the first time you experienced this issue and how many times since then? If you haven't already done so, please try the following steps and then try again to change the clock face of your device:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Let me know if you have any additional questions. 

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