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Unable to clear notifications

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‎02-09-2020 08:13 - last edited on ‎02-11-2020 19:02 by Fitbit Moderator

‎02-09-2020 08:13 - last edited on ‎02-11-2020 19:02 by Fitbit Moderator

Hi,

 

In the past week or so, I am still receiving my text notifications on my Blaze but when I scroll down to the bottom, I no longer see a CLEAR button to clear all the messages. Is there something I can di to reset this? My Blaze is at version 8.402.1.

 

Thanks!

 

Lucie

 

Moderator edit: Subject for clarity 

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‎02-11-2020 19:02

‎02-11-2020 19:02

Hi @Lucie-B, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention, seems odd that you're unable to clear your notifications. I suggest you to restart your Blaze following the steps that are specified on our help article: How do I restart my Fitbit device? and let me know how it goes.

 

I'll be around if you need anything else, please keep me posted. 

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3 REPLIES 3

‎02-11-2020 19:02

‎02-11-2020 19:02

Hi @Lucie-B, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention, seems odd that you're unable to clear your notifications. I suggest you to restart your Blaze following the steps that are specified on our help article: How do I restart my Fitbit device? and let me know how it goes.

 

I'll be around if you need anything else, please keep me posted. 

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‎02-12-2020 18:22

In response to RicardoFitbit

‎02-12-2020 18:22

Resetting it did the trick. My “clear all” is back. Thanks!

Lucie
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‎02-12-2020 18:45

In response to Lucie-B

‎02-12-2020 18:45

Your update is appreciated @Lucie-B.

 

I'm happy to know that after restarting your Blaze the issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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