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Unable to complete firmware update process

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‎03-08-2020 11:22 - last edited on ‎03-09-2020 14:25 by Fitbit Moderator

‎03-08-2020 11:22 - last edited on ‎03-09-2020 14:25 by Fitbit Moderator

I have tried every step eight times in the last three days. The Versa Lite just won’t update, no matter what I try. This is what is pushing me to just get rid of my Fitbit and go to the Apple or Garmin watch. I have had Fitbit for 4 years, but these software updates make my Fitbit useless. Unless you can provide an update that actually works Fitbit, you owe me a refund of $149.99. This is the second Blaze 2 that I have had to replace because of your software updates that do not work.

 

Moderator edit: Subject for clarity

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‎03-09-2020 14:25

‎03-09-2020 14:25

Hi @Dragonfly1516, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for the details that were shared with me, I totally understand how frustrating this matter can be for you but your effort troubleshooting your device before posting is appreciated. To better assist you and to clarify the issue you're experiencing, can you please specify if you have a Fitbit Versa Lite or a Fitbit Blaze? I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article.

 

After checking the above information, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes. Also, for any refund-related inquiry, I suggest you to check our policies here.

 

Keep me posted and let me know if you have any additional questions.

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