Unable to setup Blaze

[MaxGunishment]

Just received my new Blaze. Have previously downloaded the Android app on my Samsung Galaxy Tab S and my Galaxy S5 phone. Whenever I am logged into the app and try to add a new device, on the 'which tracker are you trying to setup' screen I only get an error message 'fibit.com is down for maintenance' this is the same whichever device I use. So thinking it may be an Android issue I tried using my Windows 10 laptop and fitbit app. This time I got to a point where the app asked me to plug in a dongle. Blaze doesn't come with a dongle so I tried plugging in the charging dock with the tracker inside. Nothing. Just stuck on asking me for the dongle. Pretty frustrated as my Blaze is currently just a brick that will only display the instruction to setup. Anyone got any ideas? Or am I going to have to send it back and buy a Garmin instead? Is there a way to setup Blaze without the app? Help!?

[FerdinandFitbit]

Huh, that's strange @MaxGunishment. Welcome to the Community!

I'd recommend uninstalling the app and installing it again just to see if this makes any difference. Also, maybe using a different internet network, for example if you're using wifi, trying to use your mobile data or a different wifi network just for the setup process to see if this works.

Try that out and let me know how it goes!

[ThatGreen]

Hi! I had similar issues when trying to set up my new Blaze last week. I had issues using both my iPhone and Windows 10 apps.
What worked for me was downloading and setting up using the Fitbit Connect program (here).
I however had my old Flex dongle present so I'm not sure if that played a role, but it should work with your Blaze in the charging dock.

Edit: I only needed Fitbit Connect for setup. As soon as the setup was complete I had no issues connecting with my phone.

[Rich_Laue]

Please remember that if you have tried to setup your Blaze through more than 1 device, choose a device then turn Bluetooth off on the other devices.   If there is any chance of the Blaze being connected to one device it may keep all the other devices from seeing the Blaze. 

Yes @ThatGreen, once the Fotbit is connected to your account,  all the apps on the other devices will know what to do.  Your not connecting your Fibit to a phone or computer. You connect your Fibit to your account,  then the app or connect software does the actual pair up.

[MaxGunishment]

I have tried using the fit bit connect app for windows, sadly I'm prompted for the dingle even if I plug the blaze in with the charging dock. I can see the blaze as a plugged in device in my computers devices page but I can't do anything with it and I can't see it as a bluetooth device. I may have to see if I can find someone with a dongle and try that way. Thank you for the suggestion though.

[MaxGunishment]

I had wondered if a network issue may be the cause as I'm currently working abroad and using a shared network that may have restrictions on it. That said I was able to set up my fit bit account previously and have not had any issues with any other software or apps at all. I even tried to setup a VPN within the network to negate any restrictions but sadly this has not worked either. So I'm faced with having to maybe wait for 2 months until I return home to complete setup. Gutted. Mobile data is extortionately expensive so I don't really want to go down that route. I suppose it would depend how much data usage is required to setup.
I'm pretty sure using multiple bluetooth devices is not causing the problem as I generally have only had one switched on at any one time but again, thanks for the suggestion. I'm going to see if I can find someone with a dongle as my next step I think..

[ThatGreen]

I'm sorry to hear you're still having issues.
I did some digging in my browser history and found the post that helped me when I had issues. Someone also refers to similar issues being discussed in this post.

Hopefully you can find something helpful in them.