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Unable to setup device

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‎11-29-2019 14:12 - last edited on ‎12-02-2019 11:44 by Fitbit Moderator

‎11-29-2019 14:12 - last edited on ‎12-02-2019 11:44 by Fitbit Moderator

I have an old Blaze that I'm trying to setup on a different account.  It's been removed from the old users phone, removed from their Fitbit account etc.  I've tried to connect to my phone and Fitbit account with no luck.  Keeps saying try again won't connect.  Any ideas what I'm doing wrong.  Bluetooth pair is turned on the blaze too.  Not sure why it won't connect or find the Blaze through the app.  

 

Moderator edit: Subject for clarity 

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‎12-02-2019 11:43

‎12-02-2019 11:43

Hi @Mayesman, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to my attention and troubleshooting your Blaze device prior to posting too. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Also, please make sure that the mobile device is compatible 

 

Keep me posted and let me know if you have any additional questions.

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