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Unable to sync Fitbit blaze

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‎08-21-2017 06:29

‎08-21-2017 06:29

Due to some reason my fitbit stopped synching with my phone . I tried uninstalling the app and again pair the device .It seems that now the device itself is not being paired at all!!!! I tried several times by uninstalling the app again nd again and also on different phones but still it failed to pair my device.Any help will be appreciated

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‎08-22-2017 09:20

‎08-22-2017 09:20

Hey there @Aravindks, Great to see you in the Community Forums! 🙂

 

I'm sorry to hear that your tracker is not syncing to your device 😕 

 

From what you mentioned, I didn't see you trying to restart your tracker. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

After you've restarted your tracker a couple of times, try to set it up as a new device on your phone. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

 

Try that out and let me know how it goes!

Ferdin | Community Moderator, Fitbit

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