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Unable to sync time

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‎05-09-2017 09:59

‎05-09-2017 09:59

I am travelling and unable to sync time. Have tried the following to fix:

turned off blaze

deleted app and added again

changed time zone on iPad to be different

nothing works and I have no watch to use whilst travelling. Any help apreciated

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5 REPLIES 5

‎05-10-2017 05:10

‎05-10-2017 05:10

A warm welcome to the Community @Blazett. Keep in mind that your tracker needs to constantly sync to keep the information update. Is your tracker syncing? If it is not, I recommend following the instructions provided in the Having trouble syncing? post.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-10-2017 06:54

In response to AlejandraFitbit

‎05-10-2017 06:54

Thanks for your assistance. I have tried to reinstall the Fitbit on my iPad
but I don't have the select which device option? Any suggestions?

TT
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‎05-11-2017 04:03

In response to Blazett

‎05-11-2017 04:03

Thanks for the information @Blazett. Could you please provide me with a screenshot of what you are seeing? In the meantime, please check that your tracker is paired by doing the following from your Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎05-11-2017 07:05

In response to AlejandraFitbit

‎05-11-2017 07:05

Thank you for your help. I contacted Fitbit again and it seems I have
synced device with my other phone which is at home and the app is not
suited for my other phone or older iPad. The joys of technology
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‎05-11-2017 22:04

‎05-11-2017 22:04

I am having the same problem: I just came from US to Eastern Europe. My fit-bit blaze is not charging at all. I changed the Location from the Settings on my fit-bit app (on my lap-top), but there is no change on my blaze. In addition to the fact that I want to be able to track all my activities, the blaze is the only watch I have with me, and I need to know what time it is. 

Last year I had the same situation (with my HR), and I had to call internationally for assistance from the Tech Support team. I wish there was a way for us to change the settings without having to call the tech support all the time - especially when we are on the other side of the world.

 

Any suggestions would be much appreciated.

 

Thanks!

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