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Unauthorized name change

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‎11-14-2017 06:23

‎11-14-2017 06:23

On my profile, my name has suddenly changed to someone else's. I tried to change it back and it says I have to wait 60 days. Has anyone else had this issue?

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‎11-14-2017 06:47

‎11-14-2017 06:47

If there's a possibility your account may have been hacked then you should contact customer support via contact.fitbit.com

 

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‎11-14-2017 06:49

In response to SteveH

‎11-14-2017 06:49

Cheers for that, will do.
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‎11-14-2017 09:23

In response to CourtenayR

‎11-14-2017 09:23

You also will want to change your password

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‎11-14-2017 09:32

In response to Rich_Laue

‎11-14-2017 09:32

Yes, thank you. I still waiting to hear back from the support team.

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