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Unknown caller ID on Blaze

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‎10-07-2018 15:08 - last edited on ‎10-08-2018 04:24 by Moderator Alum

‎10-07-2018 15:08 - last edited on ‎10-08-2018 04:24 by Moderator Alum

My Blaze is showing "Unknown" when I receive phone calls. It will show the correct ID with text messages. I have uninstalled and reinstalled the app, disconnected and reconnected Bluetooth and restarted my Blaze.. Any other suggestions?

Thanks! 🙂

 

 

Moderator edit: subject

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3 REPLIES 3

‎10-08-2018 04:28

‎10-08-2018 04:28

Welcome to the Forums @kocken.

 

I appreciate all the efforts in trying to fix this issue. I recommend deleting the Blaze from your phone's Bluetooth and add it again. You just need to go to your phone's settings, Bluetooth, unpair the Blaze and pair it again.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-08-2018 12:15

In response to AlejandraFitbit

‎10-08-2018 12:15

I also did that.. Still showing Unknown.. Anything else I could do?

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‎10-10-2018 04:16

In response to kocken

‎10-10-2018 04:16

Thanks for the update @kocken and for letting us know about the issue you are experiencing with your call notifications.

 

Our team is aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Let me know if there's anything I may do to assist you in the meantime. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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