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Unresponsive, won't work

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‎07-08-2019 17:06

‎07-08-2019 17:06

I've tried restarting it. It has done nothing to help. When I turn it on, I have a black background with blue lines, and dots. It was on the charger overnight, did not charge to my knowledge. It has not been by water, or any liquid. When I go through my app, and try to sync it, it says device is not found. It started this today (7/8/19), but I noticed it wouldn't turn on Sunday (7/7/19).

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‎07-23-2019 13:54

‎07-23-2019 13:54

Welcome to the Fitbit Community @Rai.brown. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Blaze. Thank you for your troubleshooting efforts. I recommend confirming the complete troubleshooting steps in this help article: Why isn't my Fitbit device's battery charging?

 

For troubleshooting instructions to resolve syncing issue, please see this help article: Why won't my Fitbit device sync?

 

I'll be around if you need further help!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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