Unsuccessful with setting up new device

[DeniseYamada]

My Fitbit Blaze was stolen.  Bought a replacement and am not able to pair it with my iPhone.  Started by going to settings and Bluetooth so the phone and Blaze could find each other.  Nothing.  It recognizes my FitBit HR which is in another room and is recognize by my phone as an "other device," but doesn't pick up on the Blaze, which is charged and sitting right next to the phone.

When I go to the app in my phone, I click on "set up a device and select Blaze.  That takes me to a page that says "Set up your FitBit Blaze."  I click on that and it says "loading,"  and nothing has happened in half an hour.

I've been trying to initiate an online chat with Fitbit support and have been waiting for 10 minutes and then it tells me something unexpected happened and there is no chat.  Have sent another chat request and am number 5 in line.  Again.

Can anyone here help?  Would so appreciate it! 

[jwyn1221]

I am experiencing the same problem.  I have reset my watch.  I have turned my iphone off and back on.  Not sure what to do??

[DeniseYamada]

Hi, jwyn1221!

Ultimately, I got through to a support person on a live chat.  It took close to an hour of troubleshooting, but we got the Blaze to pair with my phone.  In the end, I had to delete the Fitbit app from my phone and reinstall it.  That worked like a charm.

Hope this is helpful for you, too!

[Rich_Laue]

@DeniseYamada I'm glad you are up. I know I'm late, but yes my first thought would be to delete the app and install fresh if a phone shutdown and a restart of the tracker did not work. 

If a restart of the phone fails, then my thought would be a complete shutdown of the phone. A shutdown is the best way to fix locked up hardware. 

[DeniseYamada]

Hi, Rich!

Before I requested a live chat with Fitbit supportm I did an exhaustive search of the Fotbit site for answers.  None of what was offered worked.

I did shut down and restart my phone three times and it didn't make a difference.  It wasn't until I deleted the Fitbit app from my phone and reinstalled it that the Fitbit paired with my iPhone.  

Success!  All connected now!

[AlejandraFitbit]

Welcome to the Community @DeniseYamada and @jwyn1221. @Rich_Laue Thanks for stopping by and for the tips provided. @DeniseYamada I am glad to hear that your Blaze is now paired and working properly, I appreciate you shared the steps you did to fix this inconvenience. @jwyn1221 Have you tried them? If you haven't, please following the steps followed.

See you around!