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Updated date and time but lost my data

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‎03-13-2017 07:57

‎03-13-2017 07:57

Hi,

I went on a run today and afterwards realised the date and time was wrong.

 

after updating the tracker and correcting data and time, my data from today is missing.

 

the date it had was 2nd June 2016 and even though I have synced it to my phone, the data isn't even under this date?

 

is there any way of retrieving it?

 

its not a big deal if not but really wanted to have a look at how I did on my run.

 

thank you in advance:)

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‎03-14-2017 09:16

‎03-14-2017 09:16

Hi there @Cj96. Happy to see you in the Forums! 🙂

 

This situation seems very odd... I'm not sure what could have caused this to happen but I'm glad it's all working now.

 

When it comes to the data for that day, if it has disappeared, I'm afraid there will be no way to get it back. As you mention, this is just for that day and hopefully this will not happen again. If you notice this happening constantly, please do let us know to have a closer look!

 

Anything else you might need help with, let me know!

Ferdin | Community Moderator, Fitbit

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