Updating Issue

[aje]

Hello, 

My fitbit was not worn and its battery died for about a week. I charged it back up and tried to wear it today and the date and time was wrong. It also had a hard time counting steps. I tried to turn my blutooth on and off and that did not help. I see that there an update that needs to be downloaded and that there has not been a sync in over a week. Whenever I try to sync it starts to try and then quits. What can I do to get my fitbit blaze to sync in order for date and time to be correct? 

Thank you!! 

[SteveH]

It might be worth trying a restart of your fitbit using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

It does much the same as rebooting a computer and can sort out all sorts of issues. However, it doesn't always work first time so give it a few tries.

[SunsetRunner]

Time and date 

[SunsetRunner]

Syncing,date and time not working 

[SteveH]

@SunsetRunner have you tried the multiple restarts suggested above?

[aje]

I have tried this three times and it still will not allow it to sync. 

[SteveH]

That doesn't sound good. There are a few more troubleshooting suggestions in this help file:

http://help.fitbit.com/articles/en_US/Help_article/1866

If that doesn't help then I think the next step would be contact customer support to see if they can spot what's happening from the server side:

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=US