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I would try a restart for the first problem.
Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
For the battery
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Also see this thread for best charging practices
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
If it doesn't help Contact Support
http://help.fitbit.com/?cu=1
Please check out the discussions forums Lots of great people to interact with
Wendy | CA | Moto G6 Android
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Best AnswerI am having the same problem. I am having a problem with the part of the app that recognizes the 250+ steps an hour. Even when I am reaching this goal the app is not recognizing it and logging it on the app. Seems to be worse if I get to the goal in the last 10 minutes of the hour. Very frustrating to have my Blaze say yeah 11/11 hours but the app is only registering 9/11!
Best Answerhi,
I have restarted couple of times no use.
Best AnswerWell @ShailuRajArra restarting the tracker will not change any info on the tracker, and certainly will not change any info that is already on the server.
I'm not exactly sure where the problem is but the active hour issue it is a known issue that the developers are looking into.
Best Answer