help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Weekly Report Wrong for 2 Weeks

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-09-2019 22:55 - last edited on ‎10-03-2019 14:16 by

‎09-09-2019 22:55 - last edited on ‎10-03-2019 14:16 by

Hello

 

Last Tuesday morning I received my weekly progress report and it only gave me information for one day (even though I had been wearing the Fitbit every day). I thought it was a one time error so didn’t do anything about it. 

This morning I have received my weekly report and it only has data for Monday-Thursday, again I have worn for the full week with majority of my steps/exercise taking place on the Friday and Saturday.

 

It is so frustrating and annoying. 

Anyone know why this is happening?

 

Thank you

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎10-03-2019 14:15

‎10-03-2019 14:15

Welcome to the Fitbit Community, @Charsug91. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your weekly reports don't include all of your data. I totally understand how you are feeling and I am here to help you. I recommend syncing your tracker Sunday night to ensure your weekly reports include all your information. 

 

For more information about syncing, please check this help article: How do Fitbit devices sync their data?

 

I'll be around if you need further assistance. 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes