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Weekly report information is not accurate

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‎11-19-2018 17:54 - last edited on ‎11-20-2018 12:47 by Moderator Alum

‎11-19-2018 17:54 - last edited on ‎11-20-2018 12:47 by Moderator Alum

I am using a Fitbit blaze on an iPhone 8S. 

My weekly progress report is grossly incorrect for the week of 11/12 - 11/18. It did not include any data after mid-day 11/14. Also- the app only syncs to my watch when I open the app even though I have auto-sync on. Please help. 

 

Moderator edit: Updated title for clarity

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‎11-20-2018 12:47 - last edited on ‎04-01-2025 10:05 by Fitbit Moderator

‎11-20-2018 12:47 - last edited on ‎04-01-2025 10:05 by Fitbit Moderator

Hi there @Xo_ajgreen, welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear you're having problems getting your weekly report with the correct information. I'll be happy to help you out with this.

I'd like you to note that it's extremely important for you to sync your tracker constantly to be able to get all your data on your dashboard for it to generate your weekly report. If you sync the last time on Friday let's say, on Monday, you will receive the information for the whole week, except for Saturday and Sunday.

Now, for the AllDay Sync not working, you can try to give your Blaze a quick restart. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

Hope this helps. Let me know if you need more help!

Ferdin | Community Moderator, Fitbit

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