What is going on with the tracking?

[Anew23]

I have been wearing my Blaze 24/7 since March 1st (except for charging) and the tracking and syncing has become inconsistent and inaccurate. It's very aggravating and disappointing after starting out so well!! I wish I had never done the updates!!

[MikeS1971]

So many of us are with you. Hopefully there is a fix coming soon. They should make the previous software available to install. That one seemed to work.

[ScribeGuy]

I'm returning my Blaze to the store today. Since 2011, I've owned the Fitbit One, Ultra, and Charge HR. I loved all of them . . . but the Blaze's accuracy is terrible. It barely registers half my steps. There's really no point owning a tracker if it doesn't, you know, track!

If Fitbit releases some update that fixes the Blaze, then I'll happily re-purchase in the future. Until then . . .

[Fands]

i was told by customer service that they are working on the issue and it would be in the next update--no time frame was given unfortuately.  i just checked by doing .54 miles on the treadmill

Blaze gave me credit for .38

the longer you are in the exercise the wider the difference is.  I hope that it is fixed soon too.  the inaccuaracy bothers me when i am trying to hit specific targets for my weightloss program.

[Corvettekid]

Fands, the accuracy %-wise is constant but the absolute gap obviously increases.  At 70% accuracy, you walk 1 mile it registers 0.7 (0.3 miles lost).  You walk 5 miles, it registers 3.5 miles (1.5 miles lost).

Not sure why a software fix is that problematic.  Their previous trackers worked fine -- what is wrong with the Blaze ?  BTW, of lesser importance (and for now, it kinda compensates for the undercounting) but I get steps/distance when at my PC (a bit) and even driving (less).