09-11-2016
21:13
- last edited on
02-12-2017
03:13
by
AlejandraFitbit
09-11-2016
21:13
- last edited on
02-12-2017
03:13
by
AlejandraFitbit
The good folks at Fitbit were quite rsponsive and when they couldn't solve my 'frozen in place' problem (watch would freeze on one screen and wouldn't advance with swipe and wouldn't reset), they are replacing it. They said they were sending a Blaze Pebble, but I can't find that particular watch online. Anyone know what it is?
Moderator edit: Subject for clarity
Answered! Go to the Best Answer.
09-02-2017 12:21
09-02-2017 12:21
They're replacing mine also - They asked what size and I said small but my watch is a large. Can I send it back if it doesn't fit? I thought I was getting a new watch
09-02-2017 12:54
09-02-2017 12:54
11-29-2017 12:54
11-29-2017 12:54
Me too!!
11-29-2017 22:51
11-29-2017 22:51
If it is just the pebble then there is only one size. If asking about sending it back, you will have to ask Fitbit, not the Fitbit users.
03-27-2018 09:21
03-27-2018 09:21
I also had prob w my Alta hr not syncing and it wasn't charging, I used to get a week out of a chg, then it went to four hours on a chg. Weird. Never been wet nothing... when I got help over chat, they checked things it was under warranty as it was eight months old. When I got form to submit, it asked what color I wanted, what size..... so I get the email and it says that they are sending a RMA/replacement Alta hr silver/pebble.... never heard of it. If it is what u are saying, then y did they ask me color and size? Makes no sense.
03-27-2018 09:28
03-27-2018 09:28
In the Fitbit app, under the ACCOUNT section, scroll down to COMPATIABLE APPS, click on it..... a big red square with P on it, Pelaton. That one is for spinning. 😉
03-27-2018 10:31
03-27-2018 10:31
@Artsymom69 it is the actual unit. minus the band
05-10-2018 10:40
05-10-2018 10:40
Hi - Yes that what happened to mine and they just sent the pebble without the strap. It was bit odd as they asked me what colour strap I had and was expecting a whole new one. Either way I was happy to get my Blaze 🙂
07-20-2018 15:17
07-20-2018 15:17
I had problems with my Fitbit Blaze and the good people at Fitbit sent me a replacement watch. Very prompt service. Thanks Fitbit!
07-22-2018 06:45
07-22-2018 06:45
Hi there @MFiander. I'm very glad to hear that our team was able to get your Blaze replaced and that you're now back on track! 😄
If you need any more help, feel free to let me know and I'll be happy to help you out!
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01-23-2019 08:46
01-23-2019 08:46
Let's not forget that fitbit bought the Pebble watch brand back in 2016. I loved my Pebble.
01-23-2019 18:26
01-23-2019 18:26
No, Fitbit did not buy the Pebble brand, which was very much in debt, they simply bought the technology and offered possitions to their developer.
The Pebble hardware still belonged to Pebble.
04-05-2020 15:52
04-05-2020 15:52
The standard term for a watch "face" is crystal or dial. The term pebble is still not clear or I could be just plain stupid. I would better understand if it was explained as the whole box that you insert into a Blaze charger. But I get it now. Thanks.
04-05-2020 17:19
04-05-2020 17:19
Yes the crystal is the watch face, what Fitbit is calling the pebble is the crystal and the hardware the crystal is connected to.
Basically the pebble is the unit that contains the actual hardware, minus the frame and band.
04-05-2020 17:23
04-05-2020 17:23