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Why does a red X appear on my Blaze?

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‎06-19-2019 17:04 - last edited on ‎06-20-2019 14:00 by Fitbit Moderator

‎06-19-2019 17:04 - last edited on ‎06-20-2019 14:00 by Fitbit Moderator

Why does a red X appear on my Blaze, what does it mean?

 

Moderator edit: updated subject for clarity

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‎06-20-2019 13:58

‎06-20-2019 13:58

Welcome to the Fitbit Community @JanMKL. Sorry for the delayed response.

 

Thank you for your question about the red X shown on your Fitbit Blaze. This means that your device is having difficulties to update its firmware. In order to resolve it, please visit the articles below:

 

 

I noticed that you contacted Customer Support. If this doesn't work, please let them know. I'm pretty sure they will do their best to get you back on track.

 

If you have any question, please don't hesitate to contact us back at any time.

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