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Won't complete firmware update

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‎03-30-2017 14:17 - last edited on ‎07-15-2017 14:34 by Fitbit Moderator

‎03-30-2017 14:17 - last edited on ‎07-15-2017 14:34 by Fitbit Moderator

i am attempting to update my tracker but it gets half way to completion then gives up. i am also finding that i cant get the time to change. can anyone help?

 

Moderator edit: Updated subject for clarity 

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‎03-30-2017 14:47

‎03-30-2017 14:47

Sometimes it takes a few tries

 

But when I have trouble I follow these steps

 

1) Restart your device

http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

In your smartphone, with your Bluetooth turned off,
1) Go to your Setting >Application Manager > Fitbit App
2) Clear Cache and Clear Data and Uninstall
3) Reinstall the app, and allow the app to turn on your smartphone's Bluetooth when prompted


In your fitbit app, go to your device, and:
1) Turn ON All-Day Sync
2) Turn OFF Always Connected

Community Council Member

Wendy | CA | Moto G6 Android

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