Won't hold a charge

[Joy1611]

Over the past 2 weeks my blaze wont hold a charge. The battery barely last 1 full day. Notifications are off and I've restarted the blaze each time after charging to ensure it works properly. Is FitBit trying to phase out the Blaze or is there a way I can trade it in for 1 that will hold a charge? I'm missing out on my competitions and exercise tracking. Thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mkauch12. Thank you for your reply, @Sworddog. 

@Sworddog I appreciate your efforts to resolve the issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. Thank you for sharing your feedback and comments since this helps us to keep improving.

@Mkauch12 I appreciate your feedback and time you took to let us know your frustration since we are always working on improving our devices and overall environment based on what you share here. While our Support team is eager to help with any problems you may experience with the product, they do need to adhere to the official warranty policy. I appreciate your understanding. 

If you have any questions, feel free to let me know.

[philw67]

Must say, Fitbit have been v helpful in making progress.  My Blaze is working OK now so maybe a weird glitch but support has been there. 

[L8angel]

Hello, I am also having the same issue with my Blaze.  I have to charge it each night at this point and by the end of the work day it is dead.  I see that multiple people are experiencing the same issue even after restarting and applying all the steps.  Could this be a firmware issue?  Is Fitbit looking into a fix or just dealing with customers on by one?  How do we get this issue resolved with the Blaze device?

@DavideFitbit @LiliyaFitbit 

[Joy1611]

After going through the process with tech support, my Blaze held a charge for 4 days. Then I charged it up and the battery has been holding up. It is very weird that so many people are having the same issue, but whatever tech support did on the back end worked. Thanks for the support.

[Kbradley84]

I am having the same problem and not getting any help! And I’ve only had this Fitbit since June!!

Sent from my iPhone

[LiliyaFitbit]

Welcome to the Fitbit Community, @L8angel .Thank you for your replies, @philw67 @Joy1611 @Kbradley84. 

@philw67 @Joy1611 I am glad to hear that our Support team took care of you and your Blaze trackers are working fine now. Thank you for your time and feedback.  

@L8angel thank you for joining the thread and sharing that you're experiencing the same issue. I understand your concern and appreciate your feedback as we're always working on improving our devices and user experiences. Before considering other options, could you please confirm if you've checked already our charging instructions and our tips for preventing battery drain since battery use is affected by various factors and settings. 

@Kbradley84 I am sorry to hear you continue experiencing difficulties with your tracker. I've sent this information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance. 

[BusheyTrader]

Basically, Fitbit will try to sell you another Fitbit at a 25% discount whether it is still under warranty or not.

If it is under warranty you are entitled to a free replacement and you should press them for it.

if it isn't under warranty they will do diddly squat.  A British expression for do nothing.  Then it's up to you as to what direction you want to take, especially since Fitbit aren't cheap and should last longer than the limited warranty anyway.

[L8angel]

Hello @LiliyaFitbit ,

Thank you for replying. Yes I have checked the instructions and tips provided in the thread.  My Blaze does charge to 100% but as I indicated it does not hold the charge for multiple days as it used to.  I have to charge it each night and by afternoon it is at 50% by early evening it is out of charge.

I do not use notifications because I don't like my arm buzzing - startles me every time 🙂 plus I had found that the notification lagged so it was not useful to me anyway.  However for the instruction to suggest you can't use a feature of the smartwatch in order to use the smartwatch seems a bit antithetical.  I mean that's why some of use bought this watch instead of one of the other less expensive devices with less features,

In any event my issues with the draining battery were not resolved by any of the remedies provided.  What is the next step and how is Fitbit addressing these concerns?  

[L8angel]

Hi Joy,

Would you please share the process if you can and save us all the back forth and delayed email responses working with Tech support.

[LiliyaFitbit]

Thank you for your replies, @L8angel @BusheyTrader.  

@L8angel I appreciate your efforts and the additional details. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@BusheyTrader thank you for the input. You can take a look at this page for more information about the warranty policy.

If you have any questions, feel free to let me know.

[Erica_L_R]

Mine was doing the same thing.  I found a place called Joe's GE repair.  They will email you a prepaid shipping label, you send it in, they replace the battery and ship it right back . Took about 5 days and cost me $55.  They were great at communicating everything along the way and did not fix until they got the ok from me.

[BusheyTrader]

Fitbit's warranty policy is basically one of trying to make you buy another Fitbit with 25%% discount whilst it's still under warranty.  If it's a bit past it's warranty then Fitbit doesn't care and tries to sell you another one without a discount.  Basically you're lucky if an item is still functional afterwards a year.

Thats why you'll keep being referred back to a link to the warranty in this forum instead of being told the above.

Fitbit, good features, poorly executed, zero respect for their paying customers, just contempt.

[Joy1611]

Hi, I think FitBit tech support may have done something on the back end because I didn't do anything different from what I was doing before they reached out to me.

1. I restarted my Blaze after a full charge

2. I synced my Blaze with my Phone through the App

3. I ensured all notifications were turned off

4. I synced my Blaze with my Phone multiple times during the day.

The battery is still holding a charge for a minimum of 4 days, max 6 days.

[DLCGE]

Hi DavidE, starting last Wednesday my fitbit will not hold charge.  Not sure what has happened but it was fully charged when I put it on that morning and it died halfway through round of golf.  Since then I haven't been able to get it to last more than 4 hours.  Today I took watch from charging cradle 3 hours ago and it is now below 20% battery life.  I have screen brightness set to normal, I receive no notifications, heart rate is set to auto and quickView is set to off.  This is now the third fitbit that has decided to either quit charging or stop tracking steps/heart rate.  Is fitbit doing anything to address quality issues with their products or is now the time to switch to another manufacturer?

[mbuch]

I'm having the same issues with my Blaze battery life, started the same day of ios13 update.  I have tried all recommended options, please have customer support contact me.  Thanks!

[2Yorkies]

I'm having the same situation as others and I've tried all the suggestions and it still only holds a charge for about a day, notifications are off (which shouldn't matter since the watch is made to do this).  Please let me know who to contact or have someone contact me.  Thanks

[SanjR]

Hi, My fitbit blaze has the same issue. It shows fully charged when i have placed it in the charger but in like 1-2  hours or less sometimes the battery drains out completely. Can i get some assistance with this please?

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community. I am sorry for the delayed reply. 

@Erica_L_R I appreciate your participation in the Forums and sharing your experience. 

@BusheyTrader thank you for your comments. 

@Joy1611 I am glad to hear your tracker's battery is holding a charge now. Thank you for posting the update here. 

@DLCGE thank you for joining the thread and sharing the details of the issue with your device. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

@mbuch @2Yorkies I appreciate your troubleshooting efforts in order to resolve the battery issue you're experiencing. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@SanjR I appreciate your participation in the Forums and sharing that you're experiencing the same issue. Before considering other options, could you please confirm if you've checked already our charging instructions and our tips for preventing battery drain since battery use is affected by various factors and settings. I recommend restarting your Blaze and making sure it is syncing. 

I'll be around if you need further assistance. 

[SanjR]

Hi, Yes i have done all that you have mentioned. I have had my fitbit blaze since 2017 and dont want to let it go. Due to this issue, i am unable to participate in challenges and track my steps and progress. Appreciate somw guidance in this. Thanks

[L8angel]

Thank you