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Won't sync correctly

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‎10-16-2017 14:29 - last edited on ‎06-04-2019 20:21 by Moderator Alum

‎10-16-2017 14:29 - last edited on ‎06-04-2019 20:21 by Moderator Alum

my Fitbit died and when I charged it to turn it back on, it won't sync. It's been about three days and it still won't sync. An error comes up when I try to reset my device now so I am at a loss at what to do from this point. 

 

 

Moderator edit: format

Best Answer
4 REPLIES 4

‎10-18-2017 04:14

‎10-18-2017 04:14

Welcome to the Community @stc26, thanks for troubleshooting this by yourself.

 

If your tracker isn't syncing, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there. Also, could you please be more specific about the error you are seeing or could you provide me with a picture of it?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎10-18-2017 06:17

In response to AlejandraFitbit

‎10-18-2017 06:17

I believe that it was error 0

Best Answer
0 Votes

‎10-18-2017 06:17

In response to stc26

‎10-18-2017 06:17

@AlejandraFitbit

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0 Votes

‎10-19-2017 08:13

In response to stc26

‎10-19-2017 08:13

Thanks for the information @stc26. Please restart your Blaze and after the restart process, follow these steps from your Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

 

If you see that error again, please provide me with a screenshot of it.

 

Let me know how it works. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes