Won't update/Wrong time

[MarMar7]

Update needed, so I hit sync, but it never updates it. Also, my battery went dead and I charged it, but it won't update the time. Anyone else have these issues?

[Rich_Laue]

You said the battery went dead, this means the time will be off. When you say update I'm assuming you mean sync and not a firmware uodate.
Have you tried a restart of the tracker by holding in both the left and lower right buttons? Or restarting the phone?

[AlejandraFitbit]

A warm welcome to the Forums @MarMar7 and @Rich_Laue thanks for stopping by.  About the update, could you please be more specific and share what message are you seeing? If it is for an update, I recommend following the instructions provided in the How do I update my tracker's firmware? post. If it is for syncing, follow our syncing troubleshoot. Once you complete this your time will correct itself.

Let me know the outcome.