Wrong sleep mode display

[WildsauFr]

Hello, Wrong display in sleep mode. I have not slept but I get a green star displayed. Why?

greetings from Germany 

michael 

[FerdinandFitbit]

Hi there @WildsauFr. Good to see you around!

That does sound very strange 😕

Is there a chance you can share a screenshot of your sleep logs and tell me for what day it shows the incorrect logs so that I can take a closer look?

I'll be looking forward for your reply!

[WildsauFr]

That's it.  

[FerdinandFitbit]

Huh... that's really strange for the days where it just appears as 1 hr or similar. Thanks for sharing the screenshot @WildsauFr!

I think in this situation, the first thing you should check is your sleep goal. For this, tap on the Account section at the bottom right corner of your app. Scroll down to Goals and scroll down to Sleep. Here, make sure that in the Sleep Goal, the Time Asleep Goal is set for what you'd like it to be but make sure it's not for just 1 or 2 hrs.

In addition, I'd recommend to try restarting your Blaze. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. Keep an eye on it and see how it goes.

Let me know if you need anything else!

[WildsauFr]

Hy, come on, look at the Screenshot, as you can see i have two days below with sleep time 5,4 hours. And there is no green star. It is a bug! That's it!

greetings from Germany 

michael

[Rich_Laue]

Thats why it is suggested to check your sleep goal. It looks as if somehow it changed.

Or maybe somce the 2 short periods are also on Friday, they get added to the fridays 7 + hour sleep.

[FerdinandFitbit]

I do agree with @Rich_Laue. I hadn't think of that.

My sleep goal is 6:30 hrs and if you can see on my screenshot below, on Friday, there's a log for 2:21 hrs which has a star but it adds up to the 5:59 hrs log also on Friday because the goal is daily, not per sleep log.

I'm pretty sure that's the same situation in your case @WildsauFr, therefore, this is not a bug but the expected behavior.

Hope this helps and anything else you may need help with, let us know!

[Rich_Laue]

@FerdinandFitbit when I thought of this I had already been working 12 hours and some 22K of steps. Maybe my brain wonders better when it is fried. 

[FerdinandFitbit]

I'll try to answer posts after a long tiring day as well @Rich_Laue, maybe I can come up with better solutions as well haha

[adrianavbridges]

Mine does this also! It is extremely annoying. It started occurring after an update and I haven't figured out how it's tracking my sleep. I slept 5 hours and 2 minutes last night and it stars it green as if I met my (8 hour) goal and shows I've slept a total of 12 hours and 3 minutes. No, I did not take any naps. Monday I slept for 2 hours and 27 minutes, again no naps, and it basically showed the same thing. I've tried changing the goal. I've tried resetting the fitbit and have still not been able to resolve the problem. Hopefully a new fitbit update will help fix this glitch. 

[lmcstudio]

I also get the green stars for times that don’t even come close to meeting my goal. 

[lmcstudio]

 

[Rich_Laue]

@lmcstudio let's look at your screen shot closer.

The issue is that when the nap was taken, it got added as sleep for the day. So yes 6 hours 20 minutes plus the nap of 2 hours 55 minutes is above your daily goal of 8 hours.

If you looked at the app before the nap the night would not have been starred.