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Wrong time and syncing issues

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‎03-26-2018 03:47 - last edited on ‎03-26-2018 10:19 by Moderator Alum

‎03-26-2018 03:47 - last edited on ‎03-26-2018 10:19 by Moderator Alum

Hi, since this morning, I've been experiencing problems with my clock and sync.  Even though my location is India, the clock time shows US time.  Also, there are issues with data sync.  Fitbit app is android version 17.8.402.1.  Can anyone help me with a solution.

Thanks,

Guruprasad

 

Moderator edit: Clarified subject

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‎03-26-2018 10:19

‎03-26-2018 10:19

Hi @Guruprasad.k. Welcome to the Fitbit Community Forums! 🙂

 

I'm sorry you're having problems with your clock not showing the correct time and with your data not syncing. Have you already tried to restart your tracker and see if that makes any difference? You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

If that doesn't help, you could try to set up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

 

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

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